Clients Rights and Complaints
Client Rights & Complaint Information
Lavender Healing Center
In accordance with Texas Health & Safety Code §181.105, clients have the right to:
Access Your Records
You may request a copy of your health care records at any time.
To request records, please contact:
Lavender Healing Center
817-228-4792
Requests must be submitted in writing. Records will be provided in accordance with Texas and federal law.
Licensing & Regulatory Authority
Lavender Healing Center clinicians are licensed and regulated by:
Texas Behavioral Health Executive Council (BHEC)
333 Guadalupe Street, Tower 3, Suite 900
Austin, Texas 78701
Phone: (512) 305-7700
Website: https://www.bhec.texas.gov
You may contact the Council regarding questions, concerns, or complaints about a licensed professional.
Filing a Consumer Complaint
If you believe your rights have been violated, you may file a complaint with:
Texas Behavioral Health Executive Council
Online Complaint Portal:
https://www.bhec.texas.gov/discipline-and-complaints/index.html
You may also contact:
Texas Office of the Attorney General – Consumer Protection Division
Phone: (800) 621-0508
Website: https://www.texasattorneygeneral.gov/consumer-protection
Clients will not be retaliated against for filing a complaint.
You can add a subtle footer line:
This notice is provided in compliance with Texas Health & Safety Code §181.105.
